Frequently Asked Questions
Common questions about ordering, delivery, materials, and care for Halford LLC goods.
Do you offer free shipping on all orders?
Halford LLC ships exclusively to customer physical addresses located within the United States. Standard tracked shipping is 100% Free ($0.00) on all orders with zero handling fees or freight surcharges.
How do I care for solid teak wood outdoors?
Grade-A teak is naturally high in protective oils. Left untreated, it will gracefully develop an elegant silvery patina over 9–12 months without losing any structural strength. If you prefer the warm golden honey color, apply a quality teak protector or natural teak oil once or twice per season.
Are the fluted ceramic planters frost resistant?
Yes. Our planters are high-temperature kiln-fired stoneware, creating dense ceramic walls suitable for interior botanical arrangements and covered outdoor patio plants. For cold winter climates, remove the silicone plug to ensure water does not freeze and expand inside the pot.
How does curbside freight delivery work for large items?
For oversized items like our 78″ dining table, the freight carrier will phone you in advance to coordinate a designated delivery appointment. The driver unloads the crate to your curb or driveway using a hydraulic liftgate.
What is your return process if an item isn’t right for my space?
You have 30 days from delivery to evaluate your purchase. Simply email support@halfordllc.shop for a Return Merchandise Authorization (RMA). We have a $0 restocking fee policy.